NEWSLETTER
Refund policy
At Kapdaaz, customer satisfaction is our priority. We strive to provide a seamless shopping experience for both Fabric Only and Custom Fit orders.
Fabric Only Orders
We offer easy exchanges on fabric orders within 3 days of delivery, subject to product availability.
To be eligible for a exchange, the fabric must be:
Fabric Only Orders
We offer easy exchanges on fabric orders within 3 days of delivery, subject to product availability.
To be eligible for a exchange, the fabric must be:
- Unused and unwashed
- Uncut and unstitched
- In its original condition and packaging
Once the returned item is received and inspected, the refund will be issued to the original payment method.
Refund will be processed within 3 days from the item received back at our end
Custom Fit Orders
Every Custom Fit garment is tailored specifically for you based on your selected measurements and preferences, so they are not eligible for standard returns or exchanges.
However, we are committed to ensuring the best possible fit and offer alteration support for up to 30 days from the date of delivery.
If your garment requires adjustments, simply contact our customer support team, and we will assist you with the alteration process.
Order Cancellations
Orders may be cancelled before they are processed or dispatched. Once an order has been shipped or a Custom Fit garment has entered production, cancellation requests may not be possible.
Need Assistance?
If you have any questions regarding returns, exchanges, alterations, sizing, or your order, our customer support team is here to help.
Email: contact@kapdaaz.com
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST
Custom Fit Orders
Every Custom Fit garment is tailored specifically for you based on your selected measurements and preferences, so they are not eligible for standard returns or exchanges.
However, we are committed to ensuring the best possible fit and offer alteration support for up to 30 days from the date of delivery.
If your garment requires adjustments, simply contact our customer support team, and we will assist you with the alteration process.
Order Cancellations
Orders may be cancelled before they are processed or dispatched. Once an order has been shipped or a Custom Fit garment has entered production, cancellation requests may not be possible.
Need Assistance?
If you have any questions regarding returns, exchanges, alterations, sizing, or your order, our customer support team is here to help.
Email: contact@kapdaaz.com
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST